Q: How secure will my data and payment details be?

We will never share your data with ANYONE else ... EVER! Kippy uses SSL encryption for all your data in transit and at rest - hosted on Google Cloud Engine europe-west2 - and regulary backed up. Payments details are captured online www.stripe.com (the leading cloud payments company and was ranked number one on the Forbes Cloud 100). This means Kippy will never know or store your credit card or payment details. Note, we will never contact you by phone or email to ask for your payment information. You can find more details on the Security page. Kippy is a registered company in the United Kingdom.

Q: What if I want to cancel my plan?

You can cancel your plan at any time. If you want to cancel, just contact us 1 week before your next billing day. There is no minimum contract or notice period.

Question 1

How do I pay?

Accepted Answer

To subscribe before your 14 days free trial expires, log in to kippy, go to Settings and Subscribe. 
 
You can pay monthly or annually - using a credit card - and cancel your subscription at any time. 
 
Price is $4 per user per month. 
 
Annual billing is discounted to $40 per year.
 
Invoice based billing is available for Enterprise customers.

Question 2

What support do I get?

Accepted Answer

Talk directly to a real person about technical issues - directly from a pop-up window whilst using Kippy - or via email at support@kippy.me. 
 
Enterprise users will be able to ask specific questions about setting up and get detailed help on how to use the various Kippy features via the online chat, email and whatsapp. We can also help import existing KPI data into Kippy for you. 
​

Question 3

Do I need training to start?

Accepted Answer

No. Kippy is designed to be intuitive to learn and easy to use.
​
Kippy also comes with demos on how to set up and use the system.
​
Bespoke training is available on both kippy and performance management, via our extensive global network of consultancies. Contact us to discuss.

Question 4

Are there other ways to pay?

Accepted Answer

Each user can subscribe using a credit card via the in-app www.stripe.com popup. 
​
Invoice based billing is available to Enterprise customers.

Question 5

What happens when I sign up?

Accepted Answer

As soon as you register, you will be logged in to your very own Kippy instance. This provides all features and information on how to get set up. After your 14 days trial, you will be asked to subscribe via the in-app www.stripe.com popup.
 
Enterprise customers can pay by invoice for all users in their organisation in one go.

Non-profit organisation, charities and educational institutions are free, for ever.

Question 6

How secure will my data and payment details be?

Accepted Answer

We will never share your data with ANYONE else ... EVER! ​
 
Kippy uses SSL encryption for all your data in transit and at rest - hosted on Google Cloud Engine europe-west2 - and regulary backed up. ​
 
Payments details are captured online www.stripe.com (the leading cloud payments company and was ranked number one on the Forbes Cloud 100).​​
 
This means Kippy will never know or store your credit card or payment details.
 
Note, we will never contact you by phone or email to ask for your payment information.
 
You can find more details on the Security page. 
 
Kippy is a registered company in the United Kingdom.

Question 7

Are there any additional fees?

Accepted Answer

$4 per month per user for unlimited teams, KPIs, projects, etc. All features included.
 
Even if we put our prices up in the future, your subscription will stay on the price you signed up on.
 
When you leave, we will securely transfer all your data back to you. No charge. 
 
Organisations with more than 50 staff will require an Enterprise subscription.
​

Question 8

Can I try before I buy?

Accepted Answer

Absolutely.
 
Check out the Interactive Demo, which has dummy data set up to show you how the software works once fully set up.
 
Then Sign up for your free 14 day trial.

Question 9

What if I want to cancel my plan?

Accepted Answer

You can cancel your plan at any time.
​
If you want to cancel, just contact us 1 week before your next billing day. There is no minimum contract or notice period.

Question 10

Do you offer discounts?

Accepted Answer

The price is $4 per user per month. Or $40 per user per year when paid annually. 
​
Non-profit organisations, charities and educational institutions can use Kippy for free - forever. Just get in touch and we'll get you set up. 
 
Please contact us about the latest Enterprise plan discounts.

Question 11

What do you mean by 'user' and 'staff'?

Accepted Answer

A user is a person who logs in to kippy with their own unique email address.
 
You can add more users as you scale up, at the same price. 
 
Staff is the number of employees in your organisation. 
 
Organisations with more than 50 staff will require an Enterprise subscription.

Question 12

What is the Enterprise plan?

Accepted Answer

Organisations with more than 50 staff must contact us to subscribe to the Enterprise plan.
 
The Enterprise plan includes: 
 
- all features
- unlimited users, teams, projects, tasks, appraisals and integrations 
- live customer demos with indicative data
- dedicated hosting, for greater resilience and service isolation
- larger cloud machines, for greater speed and responsiveness
- additional non-production instances for testing and UAT
- setup support and guidance, for a faster go-live 
- custom extensions for web API, function, adapter and system integrations
- technical and feature support via whatsapp and phone 
- invoice based billing
- annual billing discounts

Question 13

I am still not convinced or do not understand how Kippy can help me?

Accepted Answer

We believe Performance Management can help you, your teams and organisation in a number of ways - safety, cost, quality, people, delivery, etc. 
 
Kippy can help you identify your corporate objectives and the related measurable KPIs, to track if you are moving in the right direction, at the correct speed. And if you're not, Kippy helps you to quickly identify and resolve issues across your organisation. 
 
By putting down the framework and process, Kippy helps you mature your organisation - ensuring you focus all your effort on the same objectives - and all pull in the same direction. 
 
By devolving responsibility for maintaining, updating and reporting across your organisation - Kippy helps share the load - so you get quality information - without the labourious admin and bottlenecks.
 
But that's OK .... if you're still not convinced .... we can still help. 
 
Instead of trying to effect Performance Management improvements yourself, contact us and we can help you get set up on Kippy and hand-hold your organisation through the initial set up and integration.
 
We can even arrange Performance Management consultancy through our vast global network of partners. 
 
Contact us for more details.

Frequently asked pricing questions